Privacy Policy

1. Who We Are

Cotswold Climate Solutions is a renewable heating company based at Unit 5b, Chosen View Road, Cheltenham. We are the data controller for personal information collected through this website and in the course of our business. You can contact us at [email protected] or by calling 01242 906574.

2. What Information We Collect

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Property information relevant to your enquiry
• Communications you send us via our contact form or email
• Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotations
• Arrange and carry out home surveys and installations
• Send you information about our services where you have consented
• Comply with our legal obligations
• Improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) your consent, where given; (b) the performance of a contract with you; (c) our legitimate interests in running our business; and (d) compliance with a legal obligation.

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties who assist us in operating our business (such as email service providers), where they are bound by appropriate data protection obligations. We may also disclose information where required by law.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Customer records are typically retained for 7 years following the end of our business relationship.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict our processing of your data
• Data portability in certain circumstances
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details.

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised.